Refund policy

Because our coffee is roasted to order and is a perishable product, we do not accept returns on roasted coffee once it has shipped.

If there’s an issue with your order — such as damage during transit, a defect, or receiving the wrong item — please contact us at support@aspencoffee.co within 7 days of delivery. Include your order number and a brief description of the issue. Photos are helpful but not required.

If the issue is confirmed, we’ll happily replace the item or issue a refund, at our discretion. In most cases, returns are not required for coffee.

Taste is subjective and brew methods vary, so we can’t offer refunds based on personal preference alone. That said, we’re always happy to help with brew guidance or dialing-in tips to make sure you get the best possible cup.

Sale items and gift cards are non-refundable.

If we offer non-consumable merchandise (such as mugs or apparel), those items may be returned within 30 days of delivery if unused and in original condition.

Approved refunds are issued to the original payment method within 5–10 business days.

For questions, reach out anytime at support@aspencoffee.co